Helpie FAQ

Helpie FAQ

  • What documents do I need to submit for a loan or invoice financing application?

    In order for us to assess your application, please submit the following documents:

    • ACRA Business Profile;
    • Memorandum & Articles of Association;
    • Last 2 years Financial Statements, or Management Accounts where applicable.

    In addition, please provide details of your customer and expected invoice(s) value if you are applying for invoice financing.

  • How do I sign up as a client?

    Please click here to sign up.

    Simply register, indicate that you are signing up as a borrower and provide the required information to open a Client Account. Once opened, you can use the account to create Funding Requests for posting on our platform, subject to credit analysis and approval.

    If you are having trouble with creating the client account, please refer to video here.

  • How do I fund my Platform Account?

    You can fund your platform account by making an online transfer either via FAST or GIRO to the designated bank account held by Vistra, our escrow agent. Details of the bank account can be found at your Dashboard Wallet when you make a deposit on the platform account. 

    The bank account details are also reproduced below:

    Account name: Vistra Trust – Minterest

    Account number: 003-943613-0

    Bank: DBS BANK Ltd

    If you are having trouble with funding your e-wallet, please refer to the guide here.

  • How do I sign up as a member?

    Please click here to sign up.

    Simply register, indicate that you are signing up as an investor. When sign-up is confirmed, complete either the knowledge/experience or the suitability questionnaire and submit your identification documents. Once approved, you will have access to the platform to view live deals. Transfer a minimum of $1,000 to the escrow account (account details provided on the platform) to commence your investment journey.

    If you are having trouble with setting up your account, please refer to the guide here

  • How does marketplace funding work?

    Marketplace funding is the practice of financing a project, venture or business through the raising of funds from a large number of people (i.e. the crowd). With advancement in technology, marketplace funding has become a viable source of financing for businesses, as the costs of engaging the crowd have reduced significantly. Technology has allowed us to create a marketplace where companies and investors can interact efficiently and effectively, where financing and investments are conducted in real time. Technology has also allowed us to monitor and manage financing and investments efficiently.

  • Scroll to Top